7h88 Privacy Policy

7h88 is an online casino and sports betting platform operating at 7h88.pro, licensed under an internationally recognised gaming regulatory framework. The Company acts as the data controller for all personal data collected from players registered on the 7h88 platform.

As data controller, 7h88 is responsible for determining the purposes and means by which your personal data is processed. We are committed to processing your data lawfully, fairly, and transparently in accordance with applicable data protection principles.

If you have any questions, concerns, or requests related to this Privacy Policy or the way 7h88 processes your personal data, you may contact our Data Protection team using the following details:

• Email: [email protected] (subject line: "Privacy / Data Request")
• Live Chat: Available 24/7 through your 7h88 account dashboard
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.

7h88 collects personal data from you in a number of ways — directly when you register and use the platform, automatically through your device and browser when you visit our website, and occasionally from third-party sources as described below.

Data you provide directly to us:

• Account Registration: Full name, date of birth, email address, phone number, residential address (city, province — for example, Karachi, Lahore, Islamabad, Faisalabad), and chosen username.
• Identity Verification (KYC): Copy of national identity card (CNIC), passport, or other government-issued identification; proof of address documents; selfie photographs for identity confirmation.
• Payment Information: Mobile wallet identifiers (JazzCash, EasyPaisa), bank account details (HBL, UBL, Meezan Bank, Allied Bank), SadaPay or Raast identifiers, and cryptocurrency wallet addresses where applicable. Full payment card numbers are never stored — these are processed directly by our payment service providers.
• Support Communications: Any information you voluntarily provide when contacting 7h88 customer support via live chat or email.
• Responsible Gaming Submissions: Self-exclusion requests, deposit limit preferences, session time limit settings, and any disclosures made in connection with responsible gaming assistance.

Data collected automatically:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on 7h88, time and duration of visits, games played, bets placed, navigation patterns, and session duration.
• Location Data: Approximate geographic location derived from your IP address, used for regulatory compliance and fraud prevention. 7h88 does not collect precise GPS location data.
• Cookies and Tracking Technologies: See Section 8 for full details on our use of cookies.

Data received from third parties:

• Payment Processors: Transaction confirmation data, payment status, and fraud screening results from our payment service partners.
• Identity Verification Services: Confirmation of document authenticity and identity match scores from our KYC verification partners.
• Fraud and AML Screening: Risk scores and watchlist screening results from compliance service providers used to meet our anti-money laundering obligations.

7h88 only processes your personal data where we have a valid legal basis for doing so. The table below summarises the main purposes for which we use your data and the corresponding legal basis for each:

7h88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only with trusted parties where it is necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. The categories of third-party recipients are as follows:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, and cryptocurrency payment processors require access to relevant payment identifiers and transaction data to process your deposits and withdrawals. These providers process your data under their own privacy policies and are contractually obligated to maintain appropriate data security standards.
• Identity Verification Partners: Third-party KYC and AML compliance providers who verify your identity documents and screen your details against regulatory watchlists. These partners act as data processors under 7h88's instruction.
• Game Software Providers: Where games are supplied by third-party software studios, those providers may receive anonymised gameplay data necessary to deliver the game and maintain RNG certification. Identifiable personal data is not shared with game studios.
• IT and Cloud Infrastructure Providers: Hosting, content delivery, and security service providers who maintain the technical infrastructure on which 7h88 operates. All such providers are bound by data processing agreements requiring them to process your data only on 7h88's documented instructions.
• Regulatory and Law Enforcement Authorities: 7h88 is required by its licensing obligations to provide player data to its licensing authority upon request. In addition, 7h88 may be compelled to share data with law enforcement, tax authorities, or other government bodies where required by applicable law.
• Professional Advisers: Legal, compliance, and financial advisers engaged by 7h88 may access limited personal data where required to provide professional services, subject to strict confidentiality obligations.

7h88 operates as an international gaming platform. Some of the third-party service providers described in Section 4 may be located outside Pakistan and may process your personal data in jurisdictions with different data protection standards than those applicable in your home country.

Where your personal data is transferred internationally, 7h88 ensures that appropriate safeguards are in place to protect your data, which may include:

• Contractual clauses that require the recipient to protect your personal data to the same standard as required under this Privacy Policy.
• Transfers to organisations that are subject to recognised international data protection frameworks or certification schemes.
• Transfers that are necessary for the performance of your contract with 7h88 (for example, processing a withdrawal via an international payment network).

If you have questions about specific international transfers or wish to obtain further details about the safeguards in place, please contact us at [email protected].

7h88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or licensing obligations. The general retention principles applied by 7h88 are as follows:

• Active Account Data: For as long as your 7h88 account remains open and active, all associated account and transaction data is retained to enable the ongoing provision of services.
• KYC and Identity Documents: Retained for a minimum of 5 years following account closure, as required by our licensing authority's anti-money laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years following the date of the transaction, for AML compliance and dispute resolution purposes.
• Support Communications: Retained for 2 years following the close of the relevant support case, unless the communication forms part of a formal dispute or regulatory investigation.
• Marketing Consent Records: Retained for the duration of any consent-based marketing activity plus 3 years following opt-out, as evidence of lawful processing.
• Technical Logs: Server logs and security-related technical data are typically retained for 12 months, unless a security incident requires longer retention for investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

As a data subject, you have a number of rights in relation to the personal data that 7h88 holds about you. These rights are set out below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. We may need to verify your identity before processing your request.

7h88 uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files placed on your device that allow the platform to recognise your browser and remember certain information about your session and preferences.

The types of cookies used by 7h88 are as follows:

7h88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 7h88 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using 7h88.pro.
• Encryption at Rest: Sensitive personal data stored in 7h88 databases, including KYC documents and payment identifiers, is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within 7h88's internal systems is strictly limited to personnel who require it to perform their job functions. All internal access is logged and audited.
• Two-Factor Authentication: 7h88 offers and strongly encourages the use of two-factor authentication (2FA) on all player accounts to protect against unauthorised account access.
• Security Monitoring: 7h88 operates continuous security monitoring systems to detect and respond to potential data breaches, intrusion attempts, and abnormal access patterns.
• Regular Security Testing: 7h88 conducts periodic security assessments and penetration testing to identify and remediate potential vulnerabilities in its systems.

While 7h88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. You also have a responsibility to protect your own account by using a strong, unique password and keeping your login credentials confidential. If you suspect your account has been compromised, contact 7h88 support immediately.

The 7h88 platform is strictly intended for adults aged 21 years and above. 7h88 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step during the account registration process and is reinforced through KYC document verification for all accounts.

If 7h88 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child may have registered on 7h88, please contact us immediately at [email protected]. We will investigate and act promptly to protect the minor's data and prevent further access.

The 7h88 platform may, in limited circumstances, contain references to or integrations with third-party services such as payment providers. 7h88 is not responsible for the privacy practices of those third-party services and this Privacy Policy does not apply to data collected by them.

When you interact with a third-party payment processor (for example, completing a JazzCash or EasyPaisa transaction), the processing of your payment data is governed by that provider's own privacy policy. 7h88 recommends that you review the privacy policies of any third-party services you interact with when using our platform.

7h88 reserves the right to update or amend this Privacy Policy at any time. Changes will take effect upon publication on this page, and the "Last Updated" date at the top of the policy will be revised accordingly.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used or the rights available to you — 7h88 will notify registered players via their registered email address or through an on-platform notification at their next login.

We encourage you to review this Privacy Policy periodically to stay informed about how 7h88 is protecting your data. Continued use of the 7h88 platform following publication of changes constitutes your acceptance of the updated Privacy Policy.

If you have any concerns about how 7h88 processes your personal data, we encourage you to contact us directly in the first instance so we can address your concern:

• Email: [email protected] (subject: "Privacy Complaint")
• Live Chat: Available 24/7 from your 7h88 account
• Response Commitment: We will acknowledge privacy complaints within 2 business days and provide a substantive response within 14 days.

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction. Details of the relevant supervisory authority applicable to 7h88's data processing operations are available upon request from our support team.